The customer services of sports betting sites have improved since the legalisation of sports betting. In fact, every bookmaker should have, inter alia, a satisfactory customer service, that is to say, able to respond quickly to bettors and also specifically to questions about sports betting.
Customer support you will find on sports betting sites
- Phone: the waiting time is not very long with the majority of bookmakers. Access to certain customer services by phone is free at Ladbrokes and William Hill for instance.
- E-mail: you ask your question by e-mail and the answer reaches you most of the time in a few hours. But the waiting time may be longer, and with some bookmakers, it can take one or two days before you get an answer.
- Contact form: the procedure is the same as for the e-mail but the request is made directly on the website of the bookmaker.
- Live-Chat: this can be found on certain sites and allows you to be connected in seconds to the customer service. This way is ideal for all your practical questions requiring instant processing, or discussion. Bet365 now has the most effective Live-Chat.
- Regular mail: the longest solution in terms of treatment, it is nonetheless the best for complex problems like litigation (on withdrawals or bets for example).
- Fax: an “endangered species”, it still survives at some bookmakers and especially at William Hill and bet365. Its processing is faster than mail but longer than the services offered by Internet support.
Our opinion
Because of its responsiveness, the Live Chat is the recommended support, especially since it is free. Bet365 is the best-known operator for the quality of its customer service! If you need advice on customer services sports betting sites, do not hesitate to contact us.